How to Check in at the Airport in English - Travel English - Subtítulos bilingües
What's up guys, it's Luke, and in this video we're going to be talking about how to check in at the airport in English.
But we get started with that, don't forget!
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Okay, let's get started.
When ever you fly somewhere, you need to check in at the check-in counter of the airport, right?
Unless you have your own private jet.
In which case, this video may not be that useful.
This video is for people who fly on normal airplanes, not private.
We're going to talk about the things that you may be asked by the person at the check
encounter and the things that you can say to respond to those questions.
And if you have some questions, we'll talk about how to ask those questions as well.
Let's first talk about what you say when you first get to the counter, when you walk up to the check-in counter.
Maybe you have your luggage and you've been in line for 20 minutes.
There are people in front of you.
And the person there says, next, Next, okay, then I know I need to walk forward, I step up to the counter.
What are they going to ask me?
Well, there are really three possible things here, and we're going to go through them one by one.
But I want to mention one thing first.
What should we call this person?
If they have a name,
tag and it says Kathy should I say hi Kathy or Bob hey Bob should we do that
probably not probably not if it's a man you're probably going to say sir sir
hello hello good afternoon sir maybe and that person will call you sir if you're a man.
But what if you're a Well, if you're a they might call you miss and you can call them miss.
Now, if they're a little bit older, maybe middle-aged, you might say ma'am ma'am.
If have to get their attention, excuse me sir, excuse me ma'am, right?
You can use sir ma'am and miss and they will use the same ones for you.
based on your gender.
The one we're going to talk about is a more general question, kind of general.
And this might be more common for small airports that don't have a lot of traffic.
And your question, or the thing you're coming up to the counter for, could be this or that or that.
and so they might say, how can I help you?
Or how may I help you?
Again, that's only if they're not sure.
They might say that.
Most of the time, they'll know exactly why you're there because you have your bag and they won't ask you that question.
How may I help you?
But if they do ask this, can you answer it?
Okay, let's say for example, we're at a small airport, we walk up to the check-in counter, and the person at the counter, the lady says, good afternoon, good afternoon,
how are you today?
Maybe that's not common either.
But you might say, I'm great.
I'm wonderful.
Thank you.
How about you?
Oh.
I'm good too.
Or I'm fantastic.
Or whatever.
Okay.
Now that's not so common in this situation.
But sometimes the answer would be to explain where you're going.
And we might say I have a flight.
I have a flight.
So, for example, I have a flight.
flight to Beijing at 730.
I have a flight to Beijing at 730.
Now later we're going to talk about how to mention connecting flight So we'll talk about that in a couple of minutes.
A much more common greeting in this check-in situation is for this person at the counter to assume why I'm here.
I'm here because I want to check in and there are a of people in line and we're all here for the same reason, right?
So probably they won't say how can I help you.
Probably they'll say passport please, passport please, maybe hello passport please, and I might Hi, here you go, and that's it.
They might say passport and itinerary.
Passport and itinerary, please.
This is becoming less common.
This means, do you have a printed paper that says your flight number and where you're going in the time on it?
Do you have that?
So in a friendly way,
they might say hi there passport please and I'll say okay here you are here you
are and I hand them my passport or sometimes here you go and then they will
say the details of the flight and all I have to do is confirm it so they'll say the 915 flight to Miami right?
or it's the 915 flight to Miami, correct?
So they'll say right or correct, then I just need to say that's right, or yep, or yes that's correct.
I just need to confirm it because as soon as they put in my information, my name, it pops up on their computer.
screen.
So that's easy.
That's the easiest thing.
The other one that's really common is the question, where are you flying today?
Or where are you flying?
So they might say good afternoon, where are you flying today?
So they're assuming that I'm flying somewhere and then my answer has to be where I'm flying.
Right?
I don't just hand them my passport and they confirm with me the details.
They ask and I say, yes, I'm on, I'm on the 630 flight to London, I'm on.
Or maybe I could say the 630 flight to Berlin, the 630 flight to Berlin.
Berlin, without saying I'm on or anything, just the 630 flight to Berlin, then if I
want to say the stop between here, wherever here is, and Berlin, I'll say connecting.
the 630 flight to Berlin connecting in London, connecting in London.
Sometimes they'll say connecting at if they say the airport, connecting at London Heathrow.
Okay, that's the airport name.
So we'll use at if it's the airport and in if we just want to say the city where we are stopping between here and our destination.
Now you might have heard layover, what's the difference between a layover and a connection?
Very simple.
We use connection when we're just talking about what that middle stop is, connecting in London.
Okay, we say layover when we focus on waiting at the connection.
I had a six-hour layover in London.
A six-hour layover.
That's how long I spent waiting for my next flight.
The one from London to Berlin to my final destination.
Sometimes can say I'm flying to Berlin.
But then it's a little harder to say the time, so I prefer to say the time, flight, to, simple.
Easy.
Well now we have to talk about luggage, and it gets a little complicated here.
So let's just say the terms, first we have a carry-on.
A carry-on is a bag that I carry on.
Oh, that's easy.
That's an easy one.
Okay, a carry-on or a carry-on bag, okay?
Then I have a personal item.
What's the difference between a personal item and a carry-on?
Usually a carry-on is a little larger and it might have roller wheels.
a personal item might be a backpack or a purse or something like that.
The other type is a checked bag, a checked bag.
This is the one that goes under the plane.
So they'll ask the question, are you checking any bags?
And we'll talk about that in a moment.
But that's what they'll call it.
Now you might have heard okay What's the difference between bags and luggage?
Luggage is a general word for this kind of thing, okay?
My luggage, my luggage was lost.
Bags is a bit more specific and we can add an S.
I'm checking two bags, for example.
But I can't say I'm checking two luggage.
When you say, Say my luggage, you're just talking about generally all of the things that you're taking with you to wherever you're going, right?
So bags you can count,
luggage you cannot, you say to luggage, no, incorrect, can't say that, bags, bags, bags, bags, okay, so here are the questions.
Are you checking any bags?
Are you checking any bags?
How many bags are you checking and how many bags will you be checking?
So you'll hear these common questions and there might be some other variations but basically it's those.
Now if it's are you checking any bags should you just say yes,
not really if you say yes, then they have to say how many, so it's better if you answer this question with the number.
Are you checking any bags?
Just or two bags, okay?
If you're not, you don't have to say no.
You can just say just.
You can just say just.
Yeah, you can just say just.
just a personal item and a carry-on bag.
How about questions you might ask?
You might say, can I have two carry-ons?
Two carry-ons?
Maybe I have two roller bags and I want to bring both of them onto the planet.
The answer is probably,
no, no, you can't, but you could ask if you have a question, can I have two carry-ons, or can I have two personal items, or maybe you want to know about cost, maybe if
you have two roller bags and they're very big and you need to check them,
you want to know the price that you have to pay.
Often for each other.
sites to other countries, you get one checked bag for free, and then if there's a second you have to pay.
So you might say, how much is a second checked bag, or maybe how much does a second checked bag cost?
That's a little more complicated.
How much does a second checked bag cost?
Now, once we have that figured out how many bags we're checking, the next question will be, or the next request will be, to please put your bag up on the scale, or please put your
bag on the scale.
Alright?
Yeah!
Put it on the scale.
Okay, next, they have to weigh it.
Now something might happen here if your bag is too heavy then the lady or the
man here the person checking you in might say oh your bag is actually
overweight your bag is overweight then they'll explain probably there is a fee for bags over 100 pounds.
And you might say, ah, okay.
Now what do you do?
If you want to take things out of your checked bag and put them in your carry on,
you could say, all right, I'll take a few things out and put them in my carry on, or how much is it overweight by?
How much is it overweight by?
Because if it's only a little bit, it will be very easy to take a few things out.
But if it's way over, then I'll just pay the fee.
That's fine.
I'll just pay it.
So I need to know that.
How much is it overweight by?
And tell you.
Oh, two pounds.
Oh, no.
No problem, I'll just take a things out and put them in my carry-on, okay, I'll wait.
Or if it's a lot heavier than that and it's way over, okay, well, I guess I have no choice, you might say.
I guess I have no choice.
Then, can I pay by car?
card?
Can I pay by card?
Or how much is it?
How much is it?
It's $25.
Okay, all right.
Can I pay by card?
Of course, of course.
Okay, here you go.
I guess I have no choice.
Now sometimes at the counter there's a sticker and it has some dangerous items on it with
some red circles and Xs through them or maybe lithium ion batteries we would call those power
banks probably or guns or whatever some stuff that's dangerous lots of stuff so they might that sticker on the counter and say,
do you have any of these items in your checked bag?
Do you have any of these items in your bags?
Hopefully the answer is no.
No, I Okay, but sometimes you forget something, right?
So if they ask you that and you say no I don't then they take it and scan it or x-ray it they
find there is something in the bag so they say excuse me sir or excuse me miss
could you please come behind the counter and open your bag and then they
might tell you why they're a piece Here's to be a battery in your bag,
or it looks like there's a battery in your bag, one of those lithium ion batteries.
And then suddenly you remember,
oh yes, that's right, I must have left my power bank in the pocket, or yeah, it must be my power bank.
Then you go behind the counter,
you unzip it,
you take out all of your clothes and mess up the beautiful folding job that you did last night when you were packing.
Take out the power bank and then put everything back so that it's because you're in a hurry
all wrinkly and feel kind of
sad this has happened to me obviously you can tell right and then you come back
around in front of the counter so hopefully that doesn't happen but
sometimes it does and it is not fun at all so we've talked about the greetings and
we've talked about luggage now what's next well the next thing you should is to talk about any special preferences.
One of that might be seating.
Sometimes you get to choose where you're going to sit.
What question will they ask when they want you to tell them what kind of seat you want to have?
Do you?
Do have a seating preference, or would you prefer an aisle or a window seat?
Would you prefer?
Or sometimes, would you rather have an aisle or a window?
Sometimes they won't even say seat at the end, usually will.
So, do you have a seating preference, then you can say to...
them, actually I'd like a window seat, a window seat, okay?
If they say would you prefer or would you rather have an aisle seat or a window seat,
then you can give the same answer, a window seat, a window seat.
Now what if you don't care?
What it Doesn't matter, I don't care, but maybe you have some other requirement.
I'd like something maybe near the front of the plane, if possible.
That means if it's not possible, okay, but if possible, that's my preference.
Maybe there's something you don't want, so you can say, anything is okay, anything is okay.
is okay, but I don't want to be by an emergency exit.
Sometimes people don't feel comfortable sitting next to the emergency exit because they might have more responsibility on the flight.
What about meals?
What about meals?
Now usually you don't need to say anything about meals.
But maybe, maybe you're a vegetarian.
You might say, is it too late to request?
Is it too late?
You might be too late, right?
You're worried that you should have done it when you booked the flight.
So you can ask, is it too late to ask for, or book, or get, or request, and a vegetarian meal?
to do that?
Yes, unfortunately, it is.
Or, no, that's fine.
You'd like a vegetarian meal to confirm.
Yes, yes, please.
Yes, I would like a vegetarian meal.
OK, got it.
You might also say, is it too late to ask for a vegetarian meal?
Is too late to ask for a vegetarian meal?
No, no problem.
No, no problem.
That I've got it.
You will get a vegetarian meal.
Done.
Your step is to get your actual ticket, but it's not called a ticket.
When you are booking online, you'll say, I'm booking a ticket.
I'm booking a ticket.
That's what you say.
But when you get that...
physical paper from them, from the person at the counter, with your passport, when they return your passport, they don't say here's your ticket.
The paper thing that you get is called a boarding pass, that's what it's called.
So they'll say,
here is your boarding pass and passport and sometimes
they'll say back here's your boarding pass and passport back they might just
hand it to you and say here you are or they might say here you are and then say
what it is your boarding pass and passport but usually they will explain it
a little bit they won't just say here it is by they might say you're in seat 45A point to it.
And your gate is, then they might say gate another time.
Your gate is gate A12.
You're in seat 45A and your gate is gate A12.
And they might say the time.
They might mention the boarding time.
There's a difference between the flight time and the boarding time.
The boarding time is when you get on the plane.
Your plane is boarding at, for example, 557.
557 is your boarding time, and they usually will say your gate is.
Your seat is.
Sometimes your seat number is.
This is your seat, seat 45.
5A, and you'll be boarding through gate A12.
Your boarding time is 620, so I suggest you hurry, so I suggest you hurry.
Ah, it's 6 now, I only have 10 minutes to get through security.
They might say that too.
You 10 You only You only have 10 to have 10 minutes to get through security.
I suggest you hurry.
Your plane starts boarding at 610.
Oh, okay.
Thank you.
Thank you so much.
Another possibility is something like, after you go through security, find gate A12.
Your seat number is 45A.
Your boarding time is in 15 minutes.
Your boarding time is in 15 minutes.
you may want to hurry.
The last question may be from you.
You might say, um, where is security or a request?
Could you please point me toward, point me toward security?
Where is security?
Or where is the security check?
Or could you please point me toward the security check?
The answer then might be, it's over there.
And you just look over there and see it.
Or, down to the end and turn left to the end and turn left and they'll motion with their hand.
Then all you have to do is say, okay, got it.
Thank you.
Thank you so much.
I appreciate it.
Whatever you want to say at the end.
And usually that's it.
They might say, have a nice flight or bye.
or you're welcome, bye, or have a nice day, something like that.
But that's really the end of this interaction.
So actually each step is not that complicated,
but there are a lot of different variations,
different things that are almost the same that you might ask, that you might say, and that they might ask you.
So it's good to know all of them and hopefully you feel more comfortable about the idea of checking in at the airport in English.
But if there's anything you're not sure about, anything that's unclear, anything I didn't mention, just ask.
Leave your question in the comments and and I will answer it.
All right guys, that's it for this time.
Thanks for watching and I will see you in the next one.
.
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